ISS GROUP SERVICES
ISS Group Services was formed in 1977 by David Cunningham. Many people in the close-knit electron optics community know the company and its reputation for always putting the customers’ needs first.
With many years of experience as a microscopist and engineer, David was aware of a gap in the market for an independent service organisation which could offer cost effective engineering capabilities for electron optics and associated analytical instrumentation.
ISS not only installs and services the latest instrumentation and accessories, but also supply and support pre-owned equipment and older models. We offer our engineering service both on-demand or as an annual service contract; always tailor made to meet customers’ individual needs.
Despite worldwide economic challenges, ISS have been providing excellent sales and service for over 40 years. Our customers know they can always pick up the phone and call us for advice and immediate help – and speak to a real person.
The human touch
We pride ourselves on providing an efficient and friendly service. We endeavour to build long lasting relationships with our customers by supporting them with an extra level of care both from our staff in the Middleton office and our Field Service Engineers when they are onsite.
Meet our highly experienced team
John McElwee
Managing Director
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Patricia Passmore
Financial Director
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Kevin Bone
Service Engineer - TEM
Kevin joined ISS in 2019 after spending 7 years with JEOL UK as a TEM field service engineer. He gained experience working on the full range of JEOL TEM products. From legacy 100kV machines up to their flagship ARM line of high-end corrected (CEOS and JEOL) TEMs. He visited the Akishima factory several times to receive factory training. Prior to that, Kevin worked for 2 years in the Thermo Eindhoven factory as a test engineer on their flagship Titan platform. He has an Electronic Engineering degree and a lot of experience in fixing, upgrading and networking PCs.
Simon Winstanley
Senior Engineer - TEM
Simon joined ISS from Salford University in 1986 to work primarily on Transmission Electron Microscopes. Today he is involved in all aspects of the TEM side of the business including digital cameras and preparation instrumentation.
Simon McGaw
Senior Engineer - TEM
Simon was an Engineer with Electron Optical Services which became part of ISS in 2001 and he specialises in Transmission Electron Microscopes and preparation equipment with a special responsibility for Ultramicrotomes.
Daniel Shevlin
Service Engineer - SEM
Lisa Proctor
Service Coordinator
Ken McGaw
Senior Engineer - SEM
With 25 years experience as an Electron Optics Engineer, Ken joined the ISS team when Electron Optical Services became part of ISS Group Services and he specialises in SEM service and repair across many product lines.
Andy Passmore
Purchasing Manager
Vicky Cumming
Assistant to Financial Director
Russell Garvie
Senior Engineer - SEM
Russell joined ISS having in worked in Australia as an SEM Engineer. Now based in Perth, Scotland, Russell is our representative covering a wide region north of the border. Primarily he is an SEM Engineer - factory trained by Tescan - and he also specialises in Microprobe Analyzers.
Jack Taylor
Trainee Service Engineer
With 25 years experience as an Electron Optics Engineer, Ken joined the ISS team when Electron Optical Services became part of ISS Group Services and he specialises in SEM service and repair across many product lines.
Alan Ranson
Workshop Manager
With a strong electronics background, Alan is responsible for in-house repairs on an extremely varied range of equipment. This Workshop facility allows ISS to offer cost effective repairs, which of course is good news for our Customers.
Daniel Barry
Service Engineer - SEM
Hi, I'm Dan and I've been with ISS since the start of 2021. As well as being pretty handy with a screwdriver, I also look after this website. When I'm not cleaning apertures, replacing filaments or writing news posts, I like playing video games, board games, and spending time with my family. I also run a local Explorer Scout group, and am a qualified air rifle instructor, so I've got plenty going on to keep me out of trouble!
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